Orders & Tracking FAQ
Will I receive an order confirmation email?
Yes, your user account login details and an order confirmation will be sent by email as soon as you complete your purchase. When you login, you will have access to a number of registered Customer Account facilities.
Can I track my order once I have paid?
Yes, as soon as your order is dispatched, you will receive an email with the tracking information for your purchase.
I have placed an order by mistake.
Please contact us to cancel your order by clicking here.
I have placed multiple orders but only need one.
Do not worry, our system will automatically cancel the previous orders and will only process the paid-for order. Our system will not allow you to be charged more than once for the same order.
I have received a payment request for an order I do not want.
Our system automatically sends an unpaid reminder and payment link email. Please contact us and we will cancel your order.
I have received an order confirmation email, but have not paid.
If you place an unpaid order, within 24 hours you will receive an email from us assisting you with your payment transaction.
Alternatively, you can contact us by clicking here.
How do I know if an item is in stock?
If the product is listed as IN STOCK and you are able to select a size from the drop down menu, then we can send you the item straightaway.
